One government records manager commented "The nitty-gritty of RM is only important when it affects senior management's ability to find data or documents instantly. Compliance only gets attention when it comes to a tick on the CEO's performance agreement. For this small state agency, without the funding for an EDRMS rollout, the responsibility rests with the users to follow the agency’s file plan on a shared drive.

Most users have their digital records fairly well organised on their own computers. Backing up is an ongoing issue. Most users follow the agency's file plan. However, few users pay heed to preservation requirements. "Consequently we have had two recent cases of lost email and other data due to HDD failure and no backup."